About this policy
This policy explains how Metal West Pty Ltd (“We”, “Us” or “Our”) collects, uses, discloses and protects your personal information when you or your organisation (“You” or “Your”) use Our Website and when You deal or interact with Us in the course of Us providing You with Our products and services (“Privacy Policy”).
How to contact Us
If You have any questions about this Privacy Policy or Our handling of Your personal information, You can contact us at:
- Email: [email protected]
- Phone: +61 08 9453 111
- Postal address: 53 Logistics Boulevard, Perth Western Australia 6107
What personal information We collect
The types of personal information We collect will depend on how You interact with Us, but may include:
- Identification details (name, business name, job title).
- Contact details (address, email address, phone number).
- When You leave a comment or make an enquiry, we collect the data shown in the comment, the visitor’s ip address and we use a browser user agent to help control spam, this agent may also collect personal information, including name, IP address or email address.
- Project and job details (site address, photographs, drawings or specifications that may contain personal information).
- Website usage data (IP address, browser type, pages visited, date and time of visits, referring website, cookies and similar technologies).
How We collect personal information
We collect personal information and data in several ways:
- Directly from You, when You contact Us by phone, email, contact form, social media, or in person.
- Through Our Website contact forms.
- From Your use of Our Website via cookies and analytics tools (for example, to understand how visitors use Our site).
- From third parties, such as Your organisation, builder, contractor, suppliers or referrers, where they are authorised to share that information with Us.
- When You visit Our website site We collect Your IP address.
- When using Our Website there may be third party links or other third party services which have their own privacy policies.
Why We collect, use and disclose personal information
We collect, hold, use and disclose personal information for various purposes including:
- Providing Our products and services to You, including Our design, metal fabrication, welding, installation and related services;
- Preparing and sending quotes, invoices and project documentation;
- Responding to Your enquiries and providing customer support;
- Managing Our relationship with You as a customer, supplier or contractor.
- Operating, maintaining, securing and improving Our Website and services.
- Sending You marketing or social media communications about Our services, where permitted and where You have not opted out.
- Complying with Our contractual, legal and regulatory obligations (for example, work health and safety, record‑keeping and taxation).
We only use or disclose personal information for the purposes for which it was collected, for related purposes that You would reasonably expect, with Your consent, or as otherwise allowed or required by law.
Answering enquiries and direct marketing
We may use Your contact details to reply to Your enquiry, send You information about Our products and services or updates about Our business that we think may be of interest to You. Please let Us know if you don’t want us to use Your personal information to contact You or send You marketing information.
Cookies and website analytics
Our Website may use cookies and similar technologies to help it function properly and to collect information about how visitors use the site.
This may include using third‑party analytics services (for example, Google Analytics) to collect aggregated information such as pages visited, time spent on pages and the type of device and browser used; this helps Us improve Our Website and services. You can usually choose to disable cookies in Your browser settings, but some parts of the site may not work properly if You do.
Disclosure of personal information
We may disclose Your personal information to:
- Our employees, contractors and related entities who need the information to assist in providing Our products and services.
- Business partners such as designers, builders, engineers and subcontractors involved in delivering Your project.
- Our professional advisers, such as accountants, insurers, auditors and legal advisers.
- Third‑party service providers We use in connection with running Our business, such as IT and cloud service providers, email and marketing platforms, and website hosting providers.
- Government agencies, regulators, law enforcement or courts where required or authorised by law.
Where We disclose personal information to third‑party service providers, We take reasonable steps to ensure they handle the information in a way that is consistent with this policy.
Overseas disclosure
Some of the third‑party service providers We use (for example, website hosting, email or cloud storage providers) may be located outside Australia or store data in overseas data centres.
We take no responsible for, or are not liable for, any third party’s misuse, interference and loss, and from unauthorised access, modification or disclosure of your personal information.
Protecting personal information
We take reasonable steps to protect personal information We hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include physical security measures at our premises, restricting access to personal information to staff who need it for their work, using password‑protected systems, and using reputable service providers with appropriate security standards. When We no longer need Your personal information for any lawful purpose, We will take reasonable steps to destroy or de‑identify it, subject to any legal record‑keeping requirements.
Access to and correction of personal information
You may request access to the personal information we hold about You, and you may ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
If You wish to access or correct your personal information, please contact Us using the contact details above.
Complaints about privacy
If You have a concern or complaint about how We have handled Your personal information, please contact Us first using the contact details above and provide as much detail as You can about Your concerns.
We will investigate Your complaint and respond to You in writing within a reasonable period.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in Our practices, the law or technology.
The updated version will be posted on Our Website and will take effect when it is posted, and We encourage You to check Our Website periodically to ensure You are aware of Our current Privacy Policy.
